There is value in having a process. It helps you provide consistent results, and you have something that you can continuously work on to improve.
Here is “The Process” that I use today with software projects.
1. Are we a good fit?
The first thing that happens is the discussion where both myself and the client try to determine if we are a good fit for one another.
My job is to determine what the client needs and consider if I can provide a creative solution to solve that problem at a price that is fair for both of us.
Sometimes this discussion happens in two parts if I need a break to do some research and investigation before I can begin to think of ways I could help.
An important note here is that what is “needed” may not be what the client initial thought may be needed. That is why we have a conversation before any agreement happens.
2. Project Set-Up
After we agree on scope, price, and what it means to be 100% satisfied, I begin the work.
With time I have learned the value of keeping things organized and tidy.
Each client gets their individual folder that will document the history of the project. In that folder I will have things like:
- meeting notes;
- agreement of project scope and price;
- backups – I never do any changes unless I have a backup first;
- client files – images, documents, other media;
- a work-log – where I document what I have done and why. In very rare cases, I can use that to remind the client of the road we took together and justify a decision over the other. Another benefit is that you learn and get better by journaling what you do;
- access details – a file where I store various logins that the client has shared with me. In some cases, it makes good sense to have this file encrypted, like a ZIP archive with a password, for example;
- any new agreed-upon changes also go here;
3. Making a plan – The List
I was trained, mostly by my father, to be organized by using lists. And I have kept that training and added on top of it. It is very useful, and it gives me clarity on what it needs to be done and in what order.
Here I make a list of everything that needs to be done, broken down in tasks. The tool I use most of the time is Asana. I have tried Trello and Bootcamp, but I find Asana to be much closer to how I like to work.
I also use a calendar service (like Google Calendar) to remind myself of upcoming deadlines.
Something that I found is handy is to split my list into three main sections:
a. Go Live – the project cannot go live or shipped if any of the tasks here are not finished;
b. Nice to Have – other tasks originating from the client that we can add later, after the go-live and in, some cases, in a “Phase 2” of the project;
c. Bright Ideas – here I write down my own ideas that I think could help the client;
Why am I organizing things like this?
The short answer is that it forces me to focus on the client; to get them on the market as soon as possible. I did not always use to think like that, and I was routinely making the mistake of focusing on tasks in the “Bright Ideas” section because there were so inspiring to me and they would challenge me. But in most cases, they were not mandatory for the client. So that added unjustified delays and extra costs. While I don’t think the client is always right, I do believe the client knows what is important to them. And that is where my focus should be and what I should be solving first.
I hope it is now evident that the order in which I go about these tasks is: Go Live, then Nice To Have and then Bright Ideas. And I have learned to be OK with the fact that most projects stop after the “Go Live” part when the burning need of the client has been met.
So why still keep “Nice to have” and “Bright Ideas” around?
The biggest reason is to clear your mind so you can focus on the tasks at hand, knowing that your “good thoughts” are not lost. The second big reason is that is how you learn and grow. Maybe you don’t implement these ideas now, in this project, but because you wrote them down and thought about them you will remember them, and they may be the perfect solution for the next project or the “Phase 2” of this project. The “Bright Ideas” section is your most creative section. Don’t throw it away.
4. Set Up a Schedule
I believe that if a project does not have a deadline, it will never finish. I am very wary of clients who say: “we can finish this whenever… no rush!”. That can be a source of significant delays for you and the project.
I know this is not the same for everyone, but if deadlines motivate you, a client who is continuously delaying the project will drive you mad.
In this step, I set-up reminders in my calendar for milestones that will help me get the work done in time for launch.
When I do this, I need to allow time for the “unexpected” right before the launch. So I plan to finish the project at least a few days early to have some space to extend in case of unforeseen trouble.
5. Doing the work
Only in step 5 comes the most fun part for me, doing software work :). But as a solopreneur, I need to do and master the business admin part as well.
When doing software work, I have a few principles that I follow:
- Blocks of uninterrupted time – 2 – 3 hours blocks when I am the most efficient. When coding, there is a complex context that you need to have running in your head, and that takes time to build. If your block of time is too short, then most of that is spent just reminding yourself what the project is about;
- use a versioning system – this should be obvious – even if you are working alone, it is so much easier to roll back to something that was working when you have a versioning system in place
- automatic testing – for particular clients that require a very high level of quality control this needs to be done;
- Automatic backups of the client’s old code/website – again, just in case you need to roll back. Make sure the backups also include the database, not just the code files;
- Keep track of working time – in some cases, “hours of time” is what I am billing to the client, and also this is how I know if we are going to finish on time. I am however transitioning out of this, so stay tuned for a post about it. Keeping track of time can be a learning and discipline building tool, just like journaling your work, but sometimes it becomes very, very restrictive and creates a lot of stress;
6. Client Feedback
I used to work, work, work, and then do the “big WOW” reveal at the end when the client would be floored with the amazing quality and results.
This big reveal was silly.
Why? Because it would allow me to focus on the “Bright Ideas” list instead of “Go Live.” And I would deliver an excellent, high-quality product, that would not speak to the client’s needs.
What I do now is to deliver work in smaller increments and get feedback soon and often. I am careful here that the feedback I am looking for is “does this meet your needs, madam client?” and not about “how to do my job.” Therefore it is a tool to keep me focused on finding solutions that are important and relevant to the client.
7. Making mistakes
Mistakes are happening in every project. If I am not making mistakes, I am not learning anything new, and I am just delivering the same old solution. In some cases, that is OK, but generally, that is not what I am looking for. Each client is unique, so I want to challenge myself and meet their individual needs.
It is therefore essential to know that I will be making mistakes and have a plan on what do to about them. Like, make sure I have factored that in the price so I don’t add more as a cost to the client to fix them. Also, I need to include those in my schedule. That is why I always have the “unexpected problem” in my planing with some time allocated to it.
I am, however, fair. If I make a stupid mistake that I could have easily foreseen and avoided, the fix is on the house! I am talking here about the unavoidable trials and errors when you are building custom solutions and exploring places you have not explored before. Those mistakes need to be allowed for if you want to arrive at a good solution where you have explored alternatives that did not work.
8. Going Live
When I “go live,” I strive to have a seamless experience for the customer and their clients, which means as little to no downtime if that is at all possible. Over time I have discovered various ways of “flipping the switch” that can use depending on the specific situation.
Again here, backups are super important. In case you mess up the live deployment, you need to be sure you can roll back to what worked before. I have seen so many instances where this not done, and people roll the dice. They may be that good, but it is just a matter of “when” things will crash on you, not “if.” I have learned my lesson.
9. Review and Learn
Ideally, the project has completed with the “double thank you.” You give thanks for the business, and the client is grateful for the solution they got.
Either way now is the time to reflect on the project and look for “lessons learned.”
What worked? Do more of that!
What did not work? Do less of that! 🙂 Or at least try to figure out what you can do differently next time.
Something else that shows up here is opportunities to learn new things. Look at the “Bright Ideas” section and the “Nice to Have” section and try to come up with solutions to those that use new technologies. I sometimes set-up a pet project where I implement that solution.
I mustn’t skip this step or else I would get stuck in a rut.
Mic to you!
How is your process different when you’re helping your clients? What are some of your lessons learned along your journey?